A+ Insurance Services Limited ('A+' or 'we') is committed to protecting your personal information when you are using our websites and applications (our 'services'). Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.
Please note that our services may contain links to websites or apps that are owned and operated by third parties. These websites and apps will have their own privacy policies that govern the collection and use of your personal information which you should review. We are not responsible for the privacy practices of third party websites so your use of such websites is at your own risk.
Types of information we may collect about you
When you request a quote for a service or product, such as home insurance, or download a mobile application we may ask for personal information about you. This can include information such as your name, e-mail address, postal address, telephone or mobile number or date of birth. Different services may ask for different types of information.
If you are aged 16 or under, you must get your parent/guardian's permission before you provide us with your personal information. Unless you have this consent you are not allowed to give us your information.
Here is some more specific detail about the information we may collect:
How we look after your information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (this includes the EU, Iceland, Norway and Lichtenstein). Your information will be processed by staff where it is necessary to fulfil an order, process payment details or provide you with other support services.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee its security and when giving us your information you do so at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will hold your information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with us. If you change your registration profile to opt-out of receiving communications from us, your record will stay on the system so we can ensure that we do not contact you in the future. If you wish to cancel your service, product or registration with any of A+'s websites, you may do so by contacting us using the details available in the 'Contact Us' section of the website.
How we use your information
We will use your information for a number of purposes including the following:
Sharing your information with others
Generally, we will only use your information within the A+ group of companies, A+ Insurance Services Limited and A+ Financial Services Limited, in order to provide the service/product you have requested.
We will only disclose your information to third parties (including A+ group companies and other trusted companies) with your consent or where we need to do so in order to provide a service you have requested or improve the service and advertising that your receive (on both our websites and apps, and third party websites and apps). We will also disclose your information to third parties when the disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Please note that if you post or send offensive, inappropriate or objectionable content anywhere on our services, or otherwise engage in any disruptive behaviour, we may use your information to stop such behaviour. In this instance we may use your information to inform relevant third parties such as your employer, school e-mail/internet provider or law enforcement agencies about the content and your behaviour.
We require all third parties with whom we share your information to treat it with the same protection we do. Unless you consent we also require that they do not use your information for their own business purposes.
Sensitive Personal Data
Some of the details you may be asked to give us, such as information about offences or medical conditions, are defined by the Act as sensitive personal data. By giving us such information you signify your consent to its being processed by us in arranging and administering your insurances.
Your rights and further information
Under the Data Protection Act you have the right to request a copy of the information we hold about you and to have any inaccuracies corrected. We charge £10 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files.
Data Protection Officer, A+ Insurance Services Limited, Unit 16 Sovereign Park, Cleveland Way, Hemel Hempstead, Hertfordshire, HP2 7DA
Telephone : +44 (0)1442 347 800