Home Emergency

Annual cover from just £3.99 per month*

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0330 606 2500

Why choose A+ for your Home Emergency

As an independent broker we work to find you cover at the best price we can, to meet your individual requirements. With one call to A+ Insurance you can be assured we have already done the hard work for you and found a suitable product. With over 25 years experience behind us, you can trust A+ Insurance to help you ensure that you are paying the right price for your cover and receive excellent service from us.

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Get in touch ....

Call us now on 0330 606 2500. It’s Thursday and we're open at 9:00am and close at 6:00pm tonight

You can chat online to one of our advisors from 9:30am to 5:30pm Monday to Friday.
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Send us an email via our online contact form and one of our UK advisors will get back to you within 24 business hours

Write to us at Unit 16 Sovereign Park, Cleveland Way, Hemel Hempstead, Herts, HP2 7DA, if you're visiting us view our map

You can ask us a question, during office hours, by tweeting our dedicated customer service account @askaplus

What our customers say


of our customers surveyed found our advisors to be friendly and knowledgable1.

Read our customer reviews

A+ Home Emergency Policy Features

Unlimited Callouts

There's no limit on the number of claims that can be made in any one policy period. In addition you've covered up to £500 for any claim, giving you complete peace of mind.

Approved Contractors

A comprehensive network of UK contractors that will be on-site within hours or at a time suitable to you2 to help resolve your home emergency.

24/7 Claims Line

Rest assured that if you suffer a home emergency day or night the claims line will be open to take your call, 24 hours a day. Better still the calls free and call centres UK based.

Why not combine home emergency with home insurance

We can offer a no-obligation home insurance quotation and add home emergency cover as part of the policy. That's one point of contact, making life easier for you.

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A+ Home Emergency In Detail

Policy Documents

You can download key A+ Home Emergency documents in PDF format from the links below. These documents are current and correct at the time of publish, 11th April 2016. Please note : these documents only apply to policies underwritten by Policy Excess Insure Limited.

A+ Home Emergency - Policy Wording

If you have insurance from A+ Insurance from an alternative insurer please visit the Help Centre or Your A+ to access additional documentation.

The Small Print

A+ Insurance are an independent broker and as such work have access to a number insurers and underwriters across the whole market. The A+ Home Emergency referred to on this page relates to one particular scheme with Policy Excess Insure Limited, who are authorised and regulated by the Financial Conduct Authority. When a quotation is offered other schemes, insurers and products may be quoted because we will be looking for the best cover to suit your particular needs. Your adviser will offer full details on each. A+ Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference 308675. Unit 16 Sovereign Park, Cleveland Way, Hemel Hempstead, Hertfordshire, HP2 7DA; Tel 01442 347800. Registered in England No. 02657979

Calls to 0330 numbers are free using any inclusive landline or mobile calling allowance, else charged at local rate. All calls are recorded and monitored for training purposes.

Home Emergency Your Questions

You can find the answers to our most frequently asked questions below. These answers relate to A+ Home Emergency and therefore may not apply to all the insurers and underwriters we work with.

The Basics

What is home emergency?

Home Emergency Cover provides protection for a wide range of common but unexpected emergencies that can affect your home such as burst pipes, blocked drains, heating system breakdown, drainage problems, electrical wiring, property security, roofing and pests. We will arrange for an approved contractor to attend and take action to stabilise the situation and resolve the emergency.

Does home emergency include cover for general maintenance of my home?

No, you are only covered if a home emergency occurs and you need a tradesman to make your home safe, secure and to prevent further damage. The type of emergency covered includes damage to the roof, plumbing and drainage, home security, main heating system and domestic power supply failure.

What constitutes an emergency?

A sudden unforeseen event which requires immediate corrective action to prevent damage or further damage to your home, to make your home safe and secure and to alleviate any unreasonable discomfort, risk or difficulty to any insured Person. For heating, boiler and electrical emergencies home emergency cover only covers a complete breakdown or failure.

Is there a limit to the number of callouts i can have?

No there is no limit to the number of emergency calls outs where each incident is unconnected. However the most we will pay for any one insured incident in total is £500 (including VAT) as shown in your schedule, for call out charges, labour costs, parts and materials to provide help with an insured emergency.

Is there any call–out or excess charges?

No, there is no call-out charge. Depending on the policy level you select an excess maybe payable, please see your quotation or policy schedule for full details.

Existing Customers

How do I amend my home emergency policy?

Just call us on 0330 606 2500 or contact us by email, online chat and Twitter and we'll call you back.

How do I renew my home emergency policy?

We'll send you a renewal notice 3 to 4 weeks before your renewal date. This will contain information about your premium and your cover.

Direct debit renewal: Check that the information on the renewal notice, renewal letter and finance letter is correct. Unless you need to make amendments to your details you do not need to contact us as your direct debit renewal will be processed 3 working days before your renewal date to ensure continuous cover.

Annual Payment Renewal: To renew your policy you will need to call us before your renewal date with a credit or debit card or send your payment details to us before the renewal date in the pre paid envelope provided with your renewal letter.

How do I cancel my home emergency policy?

To discuss your cancellation please call us on 0330 606 2500.

If you cancel before your policy is due to start we will return any premium you have paid in full.

If you cancel within 14 days of the day it is due to start or of the day on which you receive your documents (whichever is later) we'll return any premium you've paid in full, provided you've not made a claim during that time.

If you cancel your policy after that 14 day period the policy is non-refundable and therefore no premium(s) would be refunded.

New : Store all your important renewals dates using our free renewal reminder app

* £3.99 per month is based on a Standard level of cover, documents delivered by email only and paying monthly with a debit or credit card 1. Statistics correct as of 1st Sept 2016 based upon the responses of 129 customers. 2. Subject to following the claims procedure. Call out times are subject to availability and are not guaranteed.