Ask A+ Insurance a question

Please use the form below to ask us a question, or indeed send us some feedback be it praise or a complaint. We'll respond to you as quickly as we possibly can, normally within 24 working hours. If you would like an immediate response to your query then please call our Customer Service team.

However, before you submit your question, please take a moment to look at our list of Popular Questions or our Claims Centre for the subject matter you're unsure of, or would like more information on - you may be able to get to your answer straight away.

Get in touch ....

It's Saturday, we're not open today but open on Monday from 9:00am

You can chat online to one of our advisors from 9:30am to 5:30pm Monday to Friday.
Click here to start chatting

Send us an email via our online contact form and one of our UK advisors will get back to you within 24 business hours

Write to us at Unit 16 Sovereign Park, Cleveland Way, Hemel Hempstead, Herts, HP2 7DA, if you're visiting us view our map

You can ask us a question, during office hours, by tweeting our dedicated customer service account @askaplus




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What our customers say


of A+ Gadget Insurance customers said they would recommend us to family and friends1.

Read our customer reviews

The Small Print

Calls to 0330 numbers are free using any inclusive landline or mobile calling allowance, else charged at local rate. All calls are recorded and monitored for training purposes. A+ Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference 308675. Unit 16 Sovereign Park, Cleveland Way, Hemel Hempstead, Hertfordshire, HP2 7DA; Tel 01442 347800. Registered in England No. 02657979

Ask A Question Popular Questions

You can find the answers to our most frequently asked questions below. Should you question not be listed here please contact us or email us a question.

What are your opening hours?

We're open from 9:00am to 6:00pm Monday to Thursday and until 5:30pm on a Friday.

What payment methods do you accept?

Most major credit and debit cards are accepted including Visa, Mastercard and American Express. Cheques are accepted and should be made payable to "A+ Insurance Services Limited" and we recommend cheque payments are sent a minimum of 5 days before your renewal date.

You can also opt to pay for some insurances on a monthly basis, dependant on the insurance this will either be by direct debit (premium finance) or debit/credit card. For commercial policies pro-forma invoices can be raised upon request.

How do i add an additional driver?

All it takes is a call to us. We'll take the additional drivers details, advise of any additional premium payable and add the additional driver.

Can i get copies of my policy documents?

Yes. We are working hard to get copies of all policy documents available online via Your A+. If you are unable to register, forgot your password or your documents are not available there please contact us.

Who do i contact if i missed a payment?

If you know you have missed a monthly payment we would advise that you contact us immediately. Some policies, like gadget insurance, can be dealt with instantly however if you have missed a premium credit payment you maybe asked to call the provider directly. Full details of the company and contact details will be provided on your call.

How do i go about making my voice heard?

A+ Insurance is committed to providing the highest standard of service to its customers. However, should you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly. Please see the Complaints tab on the Getting Help for further information.

New : Store all your important renewals dates using our free renewal reminder app

1. Statistics correct as of 1st September 2016 based upon the responses of 129 customers.