Please use the form below to ask us a question, or indeed send us some feedback be it praise or a complaint. We'll respond to you as quickly as we possibly can, normally within 24 working days. If you would like an immediate response to your query then please call our Customer Service team.
However, before you submit your question, please take a moment to look at our list of Popular Questions or our Claims Centre for the subject matter you're unsure of, or would like more information on - you may be able to get to your answer straight away.
Call us now on 0330 606 2500. It’s Thursday and we're open at 9:00am and close at 6:00pm tonight
You can chat online to one of our advisors from 9:30am to 5:30pm Monday to Friday.
Click here to start chatting
Send us an email via our online contact form and one of our UK advisors will get back to you within 24 business hours
Write to us at Unit 16 Sovereign Park, Cleveland Way, Hemel Hempstead, Herts, HP2 7DA, if you're visiting us view our map
You can ask us a question, during office hours, by tweeting our dedicated customer service account @askaplus
of A+ Gadget Insurance customers said they would recommend us to family and friends1.
You can find the answers to our most frequently asked questions below. Should you question not be listed here please contact us or email us a question.
We're open from 9:00am to 6:00pm Monday to Thursday and until 5:30pm on a Friday.
Most major credit and debit cards are accepted including Visa, Mastercard and American Express. Cheques are accepted and should be made payable to "A+ Insurance Services Limited" and we recommend cheque payments are sent a minimum of 5 days before your renewal date.
You can also opt to pay for some insurances on a monthly basis, dependant on the insurance this will either be by direct debit (premium finance) or debit/credit card. For commercial policies pro-forma invoices can be raised upon request.
All it takes is a call to us. We'll take the additional drivers details, advise of any additional premium payable and add the additional driver.
Yes. We are working hard to get copies of all policy documents available online via Your A+. If you are unable to register, forgot your password or your documents are not available there please contact us.
If you know you have missed a monthly payment we would advise that you contact us immediately. Some policies, like gadget insurance, can be dealt with instantly however if you have missed a premium credit payment you maybe asked to call the provider directly. Full details of the company and contact details will be provided on your call.
A+ Insurance is committed to providing the highest standard of service to its customers. However, should you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly. Please see the Complaints tab on the Getting Help for further information.