We're committed to providing the highest standard of service to our customers. However if you feel your enquiry, claim or question has not or is not being resolved and you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly.
If we can't resolve your complaint the Financial Ombudsman Service (FOS) may be able to help you. Their website is www.financial-ombudsman.org.uk. You can also register a complaint with the European Union's Online Dispute Resolution platform (ODR). Their website is http://ec.europa.eu/consumers/odr. The ODR will simply pass your complaint to the FOS.
Call us now on 0330 606 2500. It’s Thursday and we're open at 9:00am and close at 6:00pm tonight
You can chat online to one of our advisors from 9:30am to 5:30pm Monday to Friday.
Click here to start chatting
Send us an email via our online contact form and one of our UK advisors will get back to you within 24 business hours
Write to us at Unit 16 Sovereign Park, Cleveland Way, Hemel Hempstead, Herts, HP2 7DA, if you're visiting us view our map
You can ask us a question, during office hours, by tweeting our dedicated customer service account @askaplus
of our customers, when we surveyed them, said their call was answered within a reasonable time1.