A+ Insurance is here to help

We're committed to providing the highest standard of service to our customers. However if you feel your enquiry, claim or question has not or is not being resolved and you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly.

Complaints procedure

Request a callback

If we can't resolve your complaint the Financial Ombudsman Service (FOS) may be able to help you. Their website is www.financial-ombudsman.org.uk. You can also register a complaint with the European Union's Online Dispute Resolution platform (ODR). Their website is http://ec.europa.eu/consumers/odr. The ODR will simply pass your complaint to the FOS.

Get in touch ....

It's Saturday, we're not open today but open on Monday from 9:00am

You can chat online to one of our advisors from 9:30am to 5:30pm Monday to Friday.
Click here to start chatting

Send us an email via our online contact form and one of our UK advisors will get back to you within 24 business hours

Write to us at Unit 16 Sovereign Park, Cleveland Way, Hemel Hempstead, Herts, HP2 7DA, if you're visiting us view our map

You can ask us a question, during office hours, by tweeting our dedicated customer service account @askaplus

What our customers say


of our customers, when we surveyed them, said their call was answered within a reasonable time1.

Read our customer reviews

The Small Print

Calls to 0330 numbers are free using any inclusive landline or mobile calling allowance, else charged at local rate. All calls are recorded and monitored for training purposes. A+ Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference 308675. Unit 16 Sovereign Park, Cleveland Way, Hemel Hempstead, Hertfordshire, HP2 7DA; Tel 01442 347800. Registered in England No. 02657979

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1. Statistics correct as of 1st September 2016 based upon the responses of 156 customers.