Customer feedback is always extremely important to us and we are always happy to hear your views. If you need to make a claim, view policy documents or make a complaint we would recommend that you visit our Help Centre for further information.
0330 606 2500
If you're calling from outside the UK please call (+)44 1442 347800
24/7 Claims Information Line
0330 606 2565
It's Sunday, we're not open today but open tomorrow from 9:00am
You can chat online to one of our advisors from 9:30am to 5:30pm Monday to Friday.
Click here to start chatting
Send us an email via our online contact form and one of our UK advisors will get back to you within 24 business hours
Write to us at Unit 16 Sovereign Park, Cleveland Way, Hemel Hempstead, Herts, HP2 7DA, if you're visiting us view our map
You can ask us a question, during office hours, by tweeting our dedicated customer service account @askaplus
of our customers, when we surveyed them, said their call was answered within a reasonable time1.
Our offices are located in Hemel Hempstead, Hertfordshire. A short 28 minute train journey from London Euston, 2 minutes from junction 8 of the M1 and 10 minutes from junction 20 of the M25.
Leave the M1 at junction 8, signposted Hemel Hempstead, joining the A414. Go straight over the first roundabout and right at the next onto Maylands Avenue (A4147). Straight through two sets of traffic lights. Turn left onto Cleveland Road and after 200 yards turn left onto Cleveland Way. Follow the road to the end and you will see Sovereign Park, we are the first building on the right.
Leave the M25 at junction 20, signposted Hemel Hempstead. At the roundabout take the first left joining the A41. Leave the A41 at the first junction signposted Hemel Hempstead Town Centre and join Two Waters Road. At the traffic lights continue straight to the Plough roundabout. Take the 2nd exit on the right on St.Albans Road signed posted M1 and continue on St.Albans Road for 2 miles. Turn left onto Maylands Avenue and go through two sets of traffic lights. Turn left onto Cleveland Road and after 200 yards turn left onto Cleveland Way. Follow the road to the end and you will see Sovereign Park, we are the first building on the right.